Frequently Asked Questions
Everything you need to know about your HomeLux experience.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized white-glove logistics partners.
Do you offer a warranty on HomeLux products?
Yes, all HomeLux furniture and decor items come with a comprehensive 12-month limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund, minus any applicable restocking fees.
Are your materials sustainably sourced?
HomeLux is committed to sustainability. Over 80% of our wooden furniture collection is crafted using FSC-certified timber and eco-friendly finishes to ensure a minimal environmental footprint.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.